This website is owned and operated by Starscapes Experiences. (henceforth referred as “STARSCAPES, “Starscapes” or “we” or “us” or “our” ” www.starscapes.zone” having its registered office at A-3302, Ireo Victory Valley, Sector 67, Golf Course Extension Road, Badshahpur, Gurgaon – 122101, Haryana, India.

In using the services provided by our website www.starscapes.zone, you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

STARSCAPES reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website are owned by Starscapes Experiences. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Starscapes Experiences. is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to us at support@starscapes.zone.

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

For all the shows at the STARSCAPES OBSERVATORIES, events conducted by STARSCAPES and the products sold through www.starscapes.zone, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable. Prices of such shows, events and products would be mentioned on the website along with applicable taxes. STARSCAPES has the right to increase, decrease, change such price without any prior notice. You are also required to note that the taxes are also subject to change as per Government notifications.

In case of international credit cards being used for any payments, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence such as Passport with Visa Copy, Driving license, Employment card or any other government issued ID proof of the country of residence.

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

For any purchase done from the online store of www.starscapes.zone a tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch

a) You have to provide true, accurate, current and complete information about yourself while registration on www.starscapes.zone

b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if STARSCAPES has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.

c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by STARSCAPES for re-delivery shall be claimed from you and you shall bear such expenses.

d) You will provide authentic and true information in all instances where such information is requested of you. STARSCAPES reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, STARSCAPES also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely).

e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.

f) Before buying STARGATE OBSERVATORY show tickets or placing an order on STARSCAPES online store on www.starscapes.zone , you shall check all the information including but not limited to show timings or product description carefully.

g) If there is any delay in our shows, events or in the delivery of your purchase caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold STARSCAPES liable for such delay.

h) In case you use International card or foreign bank issued card for payment, then you may have to provide us with any government issued photo identity proof like Pan card, Driving License, Passport, Voter identification card, Postal identification Card (Aadhar) etc.

For all the products on the STARSCAPES website www.starscapes.zone, STARGATE reserves the right to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. For all the shows that are conducted at STARGATE OBSERVATORIES, STARSCAPES reserves the right at its sole discretion to prohibit entry to anyone in such shows as it may deem fit.

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any other user, host or network, including, without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.

d) Sending unsolicited email, including promotions and or advertising of products or services;

e) You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

There may be certain shows or orders that STARSCAPES might not be able to run or accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any shows or order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which STARSCAPES identifies for not accepting the order. Some of the reasons for cancellation of shows may include maintenance of telescope, low visibility, poor weather conditions etc. However, in case of any cancellation from our part, we will notify you via email or SMS or both.

Once a ticket of show or a product is purchased then it cannot be refunded or cancelled. No cancellation policy of STARSCAPES is binding on all customers and is consistent across all STARSCAPES offerings such as shows, events, online store.

NOTE: In the event that the amount has been deducted from your account but the transaction has failed, we will refund the amount to your account at the earliest.

STARSCAPES is committed to ensuring full customer satisfaction with respect to the all its offerings. With regards to tickets purchased at observatories or through the online portal for shows at the observatories, STARSCAPES reserves the sole right to cancel any show. In such an event where STARSCAPES cancels a show, the ticket price will be fully refunded. This will exclude any convenience charges, if any. STARSCAPES does not provide the option of cancellation to the customer. Once a ticket is booked, it will be honoured as long as STARSCAPES does not cancel the show. Consequently, if the customer is unable to utilize the ticket, there would be no refund issued. In such circumstances, STARSCAPES will not entertain rescheduling of shows. Tickets are not transferable to different shows.

All shows, events, workshops, contests, or any other information displayed on www.starscapes.zone constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full.

For the products listed on our online store, we have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website.

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Haryana jurisdiction if there is any dispute between us.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

STARSCAPES owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).

You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at support@stargstarscapes.zone. While our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that coloured images will be rendered correctly on different computer monitors.

STARSCAPES website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

STARSCAPES does not take any responsibility for loss or damage suffered as a result of online service or goods supplied using our portal, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

Any shows, events or product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about such show, event or product(s) and being completely acquainted about such shows, events or product(s), its features, characteristics, usage etc. STARSCAPES is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product.

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of STARSCAPES and thus it will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. STARSCAPES will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. STARSCAPES will be under no obligation:

a) To maintain any comments in confidence

b) To pay you any compensation for any comments

c) To respond to any comments

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

STARSCAPES does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant STARSCAPES the right to use the name that you submit in connection with any comments. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified STARSCAPES and its affiliates for all claims resulting from any comments submitted by you.

STARSCAPES reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.

Access to this website does not authorize anyone to use any name, logo or mark in any manner. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website.

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

This user agreement is effective unless and until terminated by either you or STARSCAPES. You may terminate this user agreement at any time by informing us in writing through an email or Indian postal services by registered/ speed post that you no longer wish to be associated with this website, provided that you discontinue any further use of this website.

STARSCAPES may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to STARSCAPES. Upon any termination of the user agreement by either you or STARSCAPES, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. STARSCAPES right to any comments shall survive any termination of this user agreement.

This user agreement shall be construed in accordance with the applicable laws of India. The courts at Gurugram, Haryana shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.

STARSCAPES reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.starscapes.zone.